FirstNet Assist

FirstNet Assist

By AT&T Services, Inc.

  • Category: Reference
  • Release Date: 2019-07-25
  • Current Version: 1.9
  • Adult Rating: 4+
  • File Size: 70.80 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 11.0 or later.
Score: 1.88889
From 108 Ratings


FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.



  • Faces ID Needed

    By :::::::)))
    App works ok, but a little hard to navigate. The biggest problem, it needs Face ID to activate instead of having to remember a password. This is a must to be able to launch the app fast, after all this is usually needed when things are hectic.
  • Handy App

    By PS Dev
    New version is easier to use. Now I can pay my bill.
  • New version of app performs much better

    By Polytechnocat
    I’ve used the app before and the new version is so much better than the earlier versions.
  • App has significantly improved

    By Truth in Numbers 359
    The performance of this app has really improved since the last version. That chat feature is now consistently available and it’s easier to use. I can easily access my account and pay my bill now!

    By Ely47
    You can’t see your Bill!!! I don’t understand what’s going on with this app!! Customer service doesn’t know!! I agree with the previous comment!! No notifications on your Bill..I can’t even pay my Bill. If it wasn’t for me inquiring about my bill, I wouldn’t of known when to pay it!!! I see why the app only has 1 & 1/2 stars.
  • Horrible, made by AT&T nothing the same

    By Firespud16
    Horrible, can’t pay bill on app or on line regular site often. App takes you to a site with multiple pages showing over each other and when you navigate that you still can’t make a payment. Just like the regular website. AT&T’s site is easy and great. Made by the same people? Can’t be
  • Worst App Ever

    By jayhrod
    How do you expect me to be able to access my account when the app and site never works. This makes me want to switch from firstnet
  • Horrible App and Website

    By S.F.Mat
    Takes forever to load and constantly crashes over the year that I’ve been with them. Shocking that AT&T hasn’t addressed this or at least just allow us to pay everything through the AT&T app (when you have multiple lines on ATT but only one is First Net eligible they force you to pay them on separate apps). It’s insane
  • Terrible service

    By JakeStook
    Refused to help me verify my account. Waited on hold for 2 hours on and off and ended up just being send to the beginning of the queue with no help. Send my ID in several times with additional documentation and they simply won’t help.
  • Terrible interface

    By sneak__e
    I don’t understand. If this is an At&t service why not allow the same site log in? If you want to keep FirstNet and AT&T subscribers separate at least keep the interfaces the same, especially if it’s a “how can we save the most amount of money by making the least user interface” scenario? You can’t just copy the same AT&T layout that’s already done and just change the logos to FirstNet?